Acceptable Use Policy
Last updated: January 2025
Important Notice
Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.
1. Introduction
This Acceptable Use Policy ("Policy") governs your use of PropPack.ai's services. By using our platform, you agree to comply with this Policy and our Terms of Service.
2. Permitted Uses
You may use PropPack.ai for the following purposes:
- Creating and managing Property Information Packs for legitimate property transactions
- Storing and sharing property documentation with authorized parties
- Communicating with buyers, sellers, and professionals regarding property transactions
- Accessing property market data and analytics for legitimate business purposes
- Managing your account and subscription
3. Prohibited Activities
You must NOT use PropPack.ai to:
3.1 Illegal Activities
- Engage in any illegal activity or facilitate illegal transactions
- Commit fraud, money laundering, or other financial crimes
- Violate any applicable laws, regulations, or third-party rights
- Infringe on intellectual property rights
3.2 Misuse of Platform
- Upload false, misleading, or fraudulent property information
- Impersonate another person or entity
- Create multiple accounts to circumvent restrictions
- Share your account credentials with unauthorized users
- Attempt to gain unauthorized access to other users' accounts or data
3.3 Technical Abuse
- Attempt to hack, reverse engineer, or compromise our systems
- Use automated tools (bots, scrapers) without authorization
- Introduce viruses, malware, or malicious code
- Overload or disrupt our servers or networks
- Bypass security measures or access controls
3.4 Harmful Content
- Upload content that is defamatory, obscene, or offensive
- Share content that promotes discrimination, hatred, or violence
- Distribute spam, unsolicited advertising, or promotional materials
- Post content that violates privacy rights or data protection laws
3.5 Commercial Misuse
- Resell or redistribute our services without authorization
- Use our platform for purposes other than property transactions
- Extract data for competitive purposes
- Use our services to build competing products or services
4. Content Standards
All content you upload to PropPack.ai must:
- Be accurate and not misleading
- Comply with all applicable laws and regulations
- Not infringe on third-party rights
- Be relevant to property transactions
- Not contain malicious code or harmful elements
5. Monitoring and Enforcement
We reserve the right to:
- Monitor your use of the platform for compliance with this Policy
- Investigate suspected violations
- Remove content that violates this Policy
- Suspend or terminate accounts that breach this Policy
- Report illegal activities to law enforcement
- Cooperate with legal investigations
6. Consequences of Violations
Violations of this Policy may result in:
6.1 Warning
First-time minor violations may result in a written warning and request to cease the activity.
6.2 Temporary Suspension
Repeated or moderate violations may result in temporary account suspension (7-30 days).
6.3 Permanent Termination
Serious violations or repeated offenses will result in permanent account termination without refund.
6.4 Legal Action
Illegal activities will be reported to law enforcement and may result in civil or criminal prosecution.
7. Reporting Violations
If you become aware of any violations of this Policy, please report them immediately:
Report Abuse:
Email: abuse@proppack.ai
Subject: "AUP Violation Report"
Please include: Description of violation, date/time, user account (if known), and any supporting evidence.
8. Changes to This Policy
We may update this Policy from time to time. Continued use of PropPack.ai after changes constitutes acceptance of the updated Policy.
9. Contact Information
PropPack.ai
Email: legal@proppack.ai
Address: [Your UK Address]